Our client is a global shipping company looking for someone to join their fast-growing teams in Singapore.
Responsibilities
- To provide 1st & 2nd level IT support services to the managed vessels via telephone or remote connection.
- Install or replace/improve IT infrastructure onboard vessels for new builds, during dry-dock operations and/or vessel visits.
- Install or replace/improve Vessel communications (VSAT, FBB, Certus) infrastructure onboard vessels for new builds, during dry-dock operations and/or vessel visits.
- Monitor performance of IT systems on-board, including vessel communications.
- Document IT procedures and use of IT systems on-board vessels.
- To train vessel crew in the correct use and maintenance of IT systems on-board vessels.
- Liaise with third-party software vendors on support and development issues. Guide Third parties on supporting vessels onboard and remotely.
- To perform scheduled maintenance and ad hoc repairs to LAN network on-board vessels as well as vessel infrastructure ashore.
- To participate in projects and assist in the development of new IT solutions for use on our fleet
- System Patch Management
- Cybersecurity Related Tasks
- Virtual Infrastructure Management and Backups
- Manage Active Directory, Group Policies, and rest parameters of the windows-based environment.
- Assist with a number of hardware and software-based C&I (Control & Instrumentation) systems of the fleet such as
- Maintenance / Support on SCADA Installations and related instruments/sensors
- Liaising with installation/project engineers
- Reviewing installation reports and electrical drawings
- Site commissioning, ad hoc servicing, and repair where is possible.
- Providing on-board technical support.
Core Competencies
- Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts, and designing techniques.
- Possesses good knowledge of different software systems, client/server architectures, and various compatibility requirements.
- Experience in troubleshooting, software development processes, and ability to understand and implement client requirements.
- Cybersecurity Expert / Enthusiastic with experience with Firewalls’, VLANs etc.
- Proficient in computer networking design, implementation, and maintenance. Experience with Fortinet products will be considered as an advantage.
- Good knowledge of Helpdesk procedures and system monitoring technologies/practices.
- Experience in High Availability infrastructure
- Disciplined and result oriented
- Experience in troubleshooting and solving tricky technical problems
- Quality and Optimization driven
- Good communication and cooperation skills
- Strong analytical skills and data-driven thinking; skilled in analyzing complex issues and delivering appropriate solutions
- Always searching for the best generic solution and automation of concurrent jobs/problems.
- Attracted by challenging and demanding projects.
- A genuine interest in the nature of the job itself
- Ability to multitask
- Ability to travel and visit vessels under short notice (est. 30-40 Days per year)
- Ability to demonstrate enthusiasm and passion for new Projects and Problem Solving.
- A team player who is comfortable working with other professionals
· understanding of electrical engineering principles for developing and maintaining Controls and Instrumentation systems will be considered as an advantage
Requirements:
Formal education: bachelor level – a degree in IT, Computer Science or Electronics Engineering
Experience: min. 5-7 years of IT infrastructure-related experience. 2-5 Years in the Shipping industry.
Other qualifications: ITIL, MSCE
Additional skills: Experience in industrial automation, control, and instrumentation or any data acquisition system will be considered as an advantage
- Languages: Fluent in English