Our client is a global industrial solutions provider supporting the marine and energy sectors, recognized for its advanced technologies and strong focus on service excellence. The company delivers critical onboard systems and services to vessels worldwide, ensuring operational reliability and compliance.
This is an exciting opportunity for an experienced and highly autonomous technical professional to take on a regional role supporting complex marine systems. The position involves extensive hands-on troubleshooting, close collaboration with global and regional teams, and a strong focus on knowledge transfer and continuous improvement.
Key Responsibilities:
- Execute service jobs on board vessels as assigned by the Global Marine Service Coordinator.
- Diagnose, troubleshoot, and resolve complex technical issues, including those involving third-party equipment or installations, ensuring permanent and effective solutions.
- Operate with full autonomy while performing troubleshooting activities across all harbors in the assigned region, including sailing with vessels when required until issues are fully resolved.
- Provide technical expertise across major Wind, Water & Fuel products, including PureBallast Systems, High Speed Separators (HSS), Freshwater Generators (FWG), and Fuel Conditioning Systems.
- Perform on-board troubleshooting in collaboration with local Field Service Engineers (FSEs), including on-the-job training for niche or specialized products.
- Proactively engage central technical support through ServiceNow or direct technical networks and share findings and learnings with the wider service team.
- Act as a regional technical expert, providing on-board training to local FSEs and cascading knowledge from Central BU technical specialists to local service centers as required.
- Execute internal Performance Audits to support service quality and operational excellence.
- Review, develop, and maintain Standard Operating Procedures (SOPs) to ensure consistency and continuous improvement.
Qualifications & Experience:
- Technical education or equivalent hands-on experience in marine, mechanical, electrical, or related engineering disciplines.
- Proven experience in executing and troubleshooting complex onboard marine systems with a high degree of autonomy.
- Strong technical knowledge of Wind, Water & Fuel systems, with hands-on experience in at least one major product area.
- Ability to work independently across multiple harbors and regions, with willingness to sail on vessels when required.
- Experience working with Field Service Engineers, including coaching, training, and on-the-job knowledge transfer.
- Strong communication skills with the ability to collaborate effectively with global, regional, and central technical teams.
- Proactive, solution-oriented mindset with a strong commitment to service quality, safety, and continuous improvement.