Our client is a global technology and service provider supporting the marine and energy industries, recognized for its advanced environmental and gas management solutions. The company delivers critical onboard systems and services to vessels worldwide, ensuring safety, regulatory compliance, and operational reliability.
This is a challenging and hands-on opportunity for an experienced International Service Engineer to support Heat & Gas Systems across international and regional operations. The role requires strong technical expertise, full autonomy in the field, and close collaboration with local and global service teams to resolve complex onboard issues and drive service excellence.
Key Responsibilities:
- Provide technical service on Heat & Gas Systems, including PureSOx Exhaust Gas Cleaning installations, Smit LNG systems, and other Inert Gas Systems.
- Execute international and local field service jobs within the Heat & Gas Systems portfolio as assigned through the International Marine Service Desk.
- Perform advanced troubleshooting and resolve customer issues with full autonomy on board vessels in the requested ports, including sailing with vessels when required until problems are fully resolved.
- Replace components, upgrade equipment and control systems, perform re-commissioning activities, and conduct safety checks and system adjustments.
- Advise, coach, and train customers and vessel crew on proper system operation and product usage.
- Carry out inspections, condition audits, and sensor exchange activities to ensure system performance and compliance.
- Perform on-board troubleshooting in collaboration with local Field Service Engineers (FSEs), including on-the-job training for niche or specialized products.
- Proactively engage central technical support through ServiceNow or direct technical networks and communicate findings and lessons learned to the wider service team.
- Act as a regional technical expert, delivering on-board training to local FSEs and cascading knowledge from Central BU technical specialists to local service centers as required.
- Execute internal Performance Audits to support service quality and continuous improvement.
- Review, develop, and update Standard Operating Procedures (SOPs) to ensure standardization and operational excellence.
Qualifications & Experience:
- Technical diploma or degree in marine, mechanical, electrical, automation, or related engineering disciplines.
- Proven experience providing field service and troubleshooting for Heat & Gas Systems or similar marine process systems.
- Hands-on experience with PureSOx, LNG, Inert Gas Systems, or exhaust gas cleaning technologies is highly advantageous.
- Ability to work independently with full autonomy in an international marine environment, including sailing with vessels when required.
- Experience working alongside Field Service Engineers, with demonstrated ability to train and mentor technical staff.
- Strong communication and stakeholder management skills, with the ability to interface effectively with customers, crew, and global technical teams.
- Proactive, safety-focused, and solution-oriented mindset, suited for complex and dynamic operational environments.