Lead Finance Shared Services and Transition (SSC)

Location Singapore
Discipline: Accounting & Finance
Contact name: Karthik Balakrishnan

Contact email: karthikb@caliber8.sg
Job ref: 769

Lead Finance Shared Services and Transition (SSC)


Our client is a US MNC and a fortune 200 organisation with a sizeable business service operation in Gurgaon.


What this job involves:

  • Reporting to Head of Finance
  • Should be subject matter expert of Finance & Accounting processes covering all major activities across AP, AR and GA
  • Will be responsible for:

o Providing leadership to multiple and diverse / complex F&A processes

o Providing operational excellence to achieve SLA deliverables

o Client relationship management, team building and management along with the exceeding process delivery goals

  • Should have capability and experience in managing large teams
  • Single Point of Contact for Client and Senior Leadership for the process/es
  • Ensure high C-SAT and NPS for the end clients is maintained per organizational direction and targets
  • Establish deep relationships with key stakeholders, and understand and address process pain points
  • Must be able to provide meaningful insights to leaders and stakeholders to ensure informed decisions can be taken by leadership team
  • Must be able to drive organisation strategy, build a strong structure, manage staffing, improve skills and define style in line with the organisation’s vision
  • Obtain and maintain deep knowledge of the processes and identify opportunities to drive efficiencies through standardization, continuous improvement, transformation, and bench marking across similar industries. Own the road map
  • Own the standard process design and control environment, push back on unwarranted deviations from the standard
  • Drive a culture of continuous risk assessment, mitigation, and appropriate stakeholder communication
  • Ensure 100% compliance to internal and external audits and controls at all times
  • Review the E2E Metrics and identify risks, opportunities. Provide meaningful and objective solutions
  • Inculcate a culture of proactiveness and ownership amongst team to drive BAU operations and change through tactical and strategic improvement initiatives
  • Drive an atmosphere of collaboration and teamwork within the function by ensuring every employee is aware of his / her career development roadmap
  • Help managers actively translate the values into day-to-day actions and behaviours
  • Ensure attrition rates are below industry average figures. Ensure active participation in recruitment activities
  • Mentor operations team in implementing process improvements
  • Provide direction and coaching to the operations team to align to organisation goals and deliver on commitments consistently
  • Proactively share success stories with the leadership organization


Sounds like you? To apply you need to be/have:

  • University Graduate / Postgraduate in Finance / Accountancy / Commerce, with 13 – 15 years of work experience in Finance & Accounting, including 10 years of experience of managing teams
  • Proven team leadership and people management skills, ability to handle large and diverse in outsourced captive or SSC F&A teams)
  • Proven client management skills. Ability to build impactful customer relationship and drive collaborative behaviour and work across multiple hierarchies across internal and external stakeholders
  • Deep understanding of business processes, offshore business environment. Must have had prior experience in transitions
  • Ability to handle high pressure situations and multi-task
  • Very strong communication skills and awareness of cross geographical cultures
  • Ability to coach, mentor and develop talent. Must also be able to hold difficult conversations, whenever necessary
  • Must be Six Sigma Green Belt certified