Major Responsibilities
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Ensure accurate and up-to-date record keeping within the Crew Management System.
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Support departmental initiatives, ad-hoc tasks, and assigned projects.
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Coordinate with scheduled seafarers to collect pre-joining documents prior to travel and update the system accordingly.
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Coordinate with seafarers and process applications for necessary Flag State documents.
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Assist seafarers with uploading or updating missing documents, and track their availability/readiness for vessel joining in COMPAS.
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Arrange crew briefings/debriefings and coordinate SOS requirements when necessary.
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Coordinate with MPO, joiners, and local visa agents to apply for required visas prior to travel.
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Verify the validity and status of seafarers’ documents after sign-off and notify them of any required actions.
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Prepare miscellaneous letters for seafarers as required (e.g., Sea Service, Employment, NOC, US Visa, and other official letters).
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Generate E-Migration for all Indian seafarers as per RPSL requirements and update Sign-On/Sign-Off data on the DGS website.
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Assist in monitoring MCV requirements for seafarers and embarking families, as assigned.
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Maintain records and coordinate distribution of Seafarers’ Long Service Awards (LSA).
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Maintain Priority Pass data for Indian seafarers and share activation codes and instructions.
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Manage Ship Money registration for all seafarers.
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Assist in arranging PEME for seafarers prior to joining.
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Support the Marine HR Team during internal and external audits.
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Provide assistance to MPOs as required and act as a backup under their guidance.
Requirements, Knowledge & Skills
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Diploma/Degree in Business, Maritime Studies, or equivalent qualification; experience in a similar role within the marine industry is preferred.
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Strong analytical, problem-solving, and time management skills.
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Ability to respond effectively and promptly to customer needs.
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Strong teamwork, interpersonal, and communication skills.
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Self-motivated, with a willingness to take on additional responsibilities.
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Proficiency in Microsoft Office applications.
